Privacy Policy
Last updated: 2026-02-03
Who we are
LP Travel, registered in Australia under ABN 46 972 873 757.
Contact: info@lptravel.com.au
What we collect
- Booking details (names, DOB, contact, passport info if required)
- Payment intent details (processed by Duffel Payments; we do not store full card numbers)
- Website/analytics data (cookies, pixels, device data)
Why we collect it
To search, book and manage travel services; comply with airline/hotel requirements; provide support; prevent fraud; and, with consent, marketing.
Third parties & overseas disclosure
- Airlines and hotels via Duffel APIs
- Document scanning via Microsoft Azure AI Document Intelligence (passport MRZ)
- Email, hosting and analytics providers (Google, Netlify)
Some recipients may be overseas. We take reasonable steps to ensure they handle information appropriately under the Australian Privacy Principles.
Direct marketing
You can opt out at any time via unsubscribe links or by emailing us.
Access, correction & complaints
Email info@lptravel.com.au. Complaints will be acknowledged within 3–5 business days. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
Data security & retention
We apply reasonable security measures. Booking records are retained in Duffel as required; MRZ images are not retained.
Changes
We may update this policy and will post the new date above.
Cookies & Tracking Technologies
What are cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience and understand how our website is used.
Types of cookies we use
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.
- Session management cookies
- Security cookies
- Load balancing cookies
Functional Cookies
These cookies enhance functionality and personalization, such as remembering your preferences and settings.
- Language preferences
- Search preferences
- User interface customizations
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website, helping us improve our services.
- Google Analytics (when implemented)
- Website performance monitoring
- User behavior analysis
Marketing Cookies
These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
- Advertising targeting cookies
- Social media integration cookies
- Marketing campaign tracking
Third-party cookies
Some cookies on our website are set by third-party services:
- Duffel Components: For flight search and booking functionality
- Payment Processors: For secure payment processing
- Analytics Providers: For website usage analysis
Managing your cookie preferences
You can control cookies through your browser settings:
- Accept all cookies: Provides the full website experience
- Block all cookies: May limit website functionality
- Selective blocking: Choose which types of cookies to accept
Browser-specific instructions
Each browser has different methods for managing cookies:
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions
Cookie retention
Different cookies have different lifespans:
- Session cookies: Deleted when you close your browser
- Persistent cookies: Remain until they expire or you delete them
- Analytics cookies: Typically expire after 2 years
Updates to this cookie policy
We may update this cookie policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us about cookies
If you have questions about our use of cookies, please contact us at info@lptravel.com.au.
