Company Information
Legal Notices
Business Registration
LP Travel is registered in Australia under ABN 46 972 873 757.
We are an IATA accredited travel agency with TIDS registration, ensuring compliance with industry standards and consumer protection regulations.
Professional Indemnity Insurance
LP Travel maintains professional indemnity insurance as required under Australian travel agent regulations, providing additional consumer protection for our customers.
Industry Memberships
- IATA (International Air Transport Association) accredited agent
- AFTA (Australian Federation of Travel Agents) member
- Committed to industry best practices and ethical standards
Regulatory Compliance
We operate in compliance with:
- Australian Consumer Law
- Privacy Act 1988 (Cth)
- Australian Securities and Investments Commission (ASIC) requirements
- International Air Transport Association (IATA) standards
Intellectual Property
All content on this website, including text, graphics, logos, and software, is the property of LP Travel or its licensors and is protected by Australian and international copyright laws.
Disclaimer
While we strive for accuracy, travel information, prices, and availability are subject to change. We recommend verifying critical details directly with airlines or hotels before travel.
Complaints Procedure
Our Commitment to Customer Service
At LP Travel, we are committed to providing excellent customer service. If you have a complaint about our services, we want to hear from you and will work diligently to resolve any issues.
How to Make a Complaint
Step 1: Contact Us Directly
Most issues can be resolved quickly by contacting us directly:
- Email: info@lptravel.com.au
- Subject line: "Complaint - [Your booking reference]"
- Include: Your booking details, nature of the complaint, and desired resolution
Step 2: Formal Complaint Process
If your issue is not resolved to your satisfaction within 5 business days, you may lodge a formal complaint by providing:
- Written details of your complaint
- Copies of relevant documentation
- Previous correspondence with our team
- Your preferred resolution
Our Response Timeline
- Acknowledgment: Within 24 hours of receiving your complaint
- Initial response: Within 3-5 business days
- Resolution: Most complaints resolved within 10 business days
- Complex matters: May require up to 30 days for full investigation
External Resolution Options
If you're not satisfied with our response, you may contact:
Australian Federation of Travel Agents (AFTA)
AFTA provides dispute resolution services for member agencies:
- Website: www.afta.com.au
- Phone: 1300 734 715
Australian Competition and Consumer Commission (ACCC)
For consumer protection matters:
- Website: www.accc.gov.au
- Phone: 1300 302 502
State Fair Trading Offices
Each Australian state has a fair trading office that can assist with consumer complaints.
Complaint Categories We Handle
- Booking and reservation issues
- Payment and billing concerns
- Customer service experiences
- Website functionality problems
- Communication and information accuracy
Accessibility Statement
Our Commitment to Accessibility
LP Travel is committed to ensuring our website and services are accessible to all users, including people with disabilities. We continuously work to improve the accessibility and usability of our platform.
Accessibility Standards
Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines help make web content more accessible for people with disabilities.
Current Accessibility Features
- Keyboard navigation: Full website functionality available via keyboard
- Screen reader compatibility: Semantic HTML and ARIA labels
- Color contrast: High contrast ratios for better readability
- Text scaling: Content remains usable when text is scaled up to 200%
- Alternative text: Descriptive alt text for images
- Clear navigation: Consistent and predictable navigation structure
Assistive Technology Support
Our website has been tested with common assistive technologies including:
- Screen readers (NVDA, JAWS, VoiceOver)
- Keyboard-only navigation
- Voice recognition software
- Screen magnification tools
Known Limitations
We are continuously working to improve accessibility. Currently known limitations include:
- Some third-party booking components may have limited accessibility features
- PDF documents may not be fully optimized for screen readers
- Video content may not include captions (when applicable)
Ongoing Improvements
We regularly review and improve our accessibility features:
- Regular accessibility audits and testing
- User feedback incorporation
- Staff training on accessibility best practices
- Updates to meet evolving accessibility standards
Alternative Access Methods
If you encounter accessibility barriers on our website, we offer alternative ways to access our services:
- Phone assistance: Our team can help you search and book travel over the phone
- Email support: Detailed assistance via email communication
- Document alternatives: Alternative formats for important documents upon request
Accessibility Feedback
Your feedback helps us improve accessibility for everyone. Please contact us if you:
- Encounter accessibility barriers on our website
- Have suggestions for improvement
- Need assistance accessing our services
- Require documents in alternative formats
Contact Us for Accessibility Support
For accessibility-related inquiries or assistance:
- Email: info@lptravel.com.au
- Subject line: "Accessibility Support Request"
- Response time: Within 2 business days
External Accessibility Resources
For general information about web accessibility:
- Web Accessibility Initiative: www.w3.org/WAI/
- Australian Government Digital Accessibility: Digital Transformation Agency
Regular Review
This accessibility statement is reviewed and updated regularly to reflect our ongoing efforts to improve accessibility and address any identified barriers.
