Booking Terms & Conditions
Our role
LP Travel acts as an agent for airlines and hotels via Duffel. Your contract is with the airline or hotel supplier.
Pricing & fees
All unavoidable fees are disclosed upfront. Optional ancillaries are shown separately.
Pricing & fees
All unavoidable fees are disclosed upfront. Optional ancillaries are shown separately. We do not currently charge additional service fees.
Ancillary Services & Post-Booking Availability
Some extras (such as seat selection, additional baggage, or in-flight services) may only be available after your booking is ticketed and confirmed by the airline. If your selected options do not appear on your e-ticket or booking confirmation, please use the airline’s "Manage Booking" or "Check-in" portal to add them directly. This is due to varying airline policies and system integrations.
Changes
Changes
Change rules and charges are set by the supplier and shown during booking.
Passports, visas & health
Customers are responsible for travel documents and entry requirements. See Smartraveller.
Liability
Airlines and hotels are responsible for performance of services. To the extent permitted by law, our liability is limited to re-supplying services.
Governing law
These terms are governed by the laws of Queensland, Australia.
Refunds & Changes Policy
Understanding Airline Refund Policies
Refund eligibility and processing times depend entirely on the airline's fare rules and policies, which vary significantly between carriers and fare types. LP Travel facilitates refund requests but does not control airline processing times or decisions.
Refund Categories
Refundable Fares
These fares typically allow cancellation with a full or partial refund, subject to airline-imposed penalties. Refund processing times vary by airline but generally take 7-21 business days for credit cards.
Non-Refundable Fares
Basic economy and promotional fares are typically non-refundable. However, some airlines may offer credit for future travel, minus applicable fees.
Involuntary Changes
When airlines cancel or significantly delay flights, passengers are generally entitled to refunds regardless of fare type, subject to airline policies and regulations.
How to Request Changes or Refunds
- Contact LP Travel first: Email us at info@lptravel.com.au with your booking reference
- Provide required information: Booking reference, passenger details, and reason for change/cancellation
- Allow processing time: We will submit your request to the airline and follow up on your behalf
- Receive confirmation: You'll be notified of the airline's decision and any applicable fees
Fees and Penalties
Change and cancellation fees are set by airlines and vary by:
- Fare type (basic economy, standard, flexible)
- Route (domestic vs international)
- Timing (how close to departure)
- Airline policy
Processing Times
- Flight changes: 24-48 hours (subject to availability)
- Cancellations: 1-3 business days for confirmation
- Refund processing: 7-21 business days after airline approval
Travel Insurance
We strongly recommend purchasing comprehensive travel insurance to protect against unexpected changes, medical emergencies, and trip cancellations beyond airline policy coverage.
Special Circumstances
In cases of medical emergencies, bereavement, or other extraordinary circumstances, airlines may waive standard fees. Documentation may be required, and decisions are at the airline's discretion.
Credit and Voucher Policies
Some airlines issue travel credits or vouchers instead of cash refunds. These typically have expiration dates and usage restrictions. We'll help you understand and utilize these credits effectively.
Group Bookings
Group bookings (9+ passengers) may have different change and cancellation policies. These are typically more restrictive but may offer some flexibility for partial changes.
Customer Support
Our team is available to assist with change and refund requests. While we cannot override airline policies, we advocate on your behalf and ensure requests are processed efficiently.
